Support
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Recent activity by Support-
How can I contact NomTrack support?
If you can't find the answer you're looking for in our Help Center, our support team is here to help.You can contact us through the Help or Support section within the NomTrack app, or by using the ...
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Why is the app crashing or freezing?
If NomTrack crashes, freezes, or becomes unresponsive, first make sure you're using the latest version of the app. Restarting the app or your device often resolves temporary issues.If the problem c...
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Why isn't my data syncing?
NomTrack automatically syncs your data when you're connected to the internet and signed in to your account.If your latest entries aren't appearing on another device, check that you're signed in wit...
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Why isn't the barcode scanner working?
If the barcode scanner isn't working, first make sure NomTrack has permission to access your device's camera. You can check this in your device's settings.Ensure the barcode is well lit, clean, and...
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Why isn't AI recognizing my food?
AI food recognition works best when your meal is clearly visible and photographed in good lighting. Blurry images, poor lighting, or foods that are partially hidden may reduce recognition accuracy....
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I can't log in. What should I do?
If you're unable to sign in, first check that you're using the correct email address and password associated with your NomTrack account. If you've forgotten your password, select Forgot Password? o...
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Why was my payment declined?
A payment may be declined for several reasons, including insufficient funds, an expired payment method, incorrect billing information, or restrictions placed by your bank or payment provider.If you...
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Can I get a refund?
Refund requests are handled by the platform through which your subscription was purchased.If you subscribed through the Apple App Store, refund requests must be submitted directly to Apple. If you ...
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How do I cancel my subscription?
You can cancel your NomTrack Premium subscription at any time through the app store used to purchase it. Apple App Store: Open your Apple ID subscription settings and select NomTrack to manage or c...
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What's included in NomTrack App?
NomTrack App gives you access to advanced features designed to enhance your nutrition tracking experience. Depending on your subscription plan, Premium may include unlimited AI food recognition, de...